- How secure is my purchase and transaction?
Your account information is stored on our secure servers. YOUR PURCHASE
INFORMATION IS ENCRYPTED DURING TRANSMISSION WITH INDUSTRY-STANDARD SSL (SECURE SOCKET LAYER)
TECHNOLOGY. WE DO NOT SHARE YOUR CREDIT CARD INFORMATION WITH ANY PARTY. NO PERSONAL, IDENTIFIABLE
INFORMATION ABOUT YOUR PURCHASE HISTORY IS SHARED OR DISCLOSED WITH ANY PARTY.
- Is this a reputable company?
Yes! GRAND CROWNE RESORTS IS A MEMBER OF THE PIGEON FORGE CHAMBER OF COMMERCE
AND IS REGISTERED WITH THE ATTORNEY GENERAL FOR THE STATES OF MISSOURI AND TENNESSEE.
- May I customize a package?
Yes! WE UNDERSTAND THERE ARE TIMES YOU MAY WANT TO CUSTOMIZE A PACKAGE JUST TO
FIT YOUR PERSONAL AND FAMILY NEEDS. AT PIGEONFORGEVACATIONSPECIALS.COM IT'S NOT ONLY OUR SPECIALTY,
IT'S OUR PLEASURE!
- May I change the travel dates of my package?
Yes! CONFIRMED DATES MAY BE CHANGED ONE TIME AT NO ADDITIONAL CHARGE. GRAND
CROWNE RESORTS MUST BE NOTIFIED FIFTEEN DAYS PRIOR TO ARRIVAL. A $30.00 FEE WILL BE APPLIED FOR ANY
ADDITIONAL DATE CHANGES. ONCE ARRIVAL DATES HAVE BEEN RESERVED, YOU MUST NOTIFY US OF ANY CHANGES AT
LEAST 48 HOURS PRIOR TO ARRIVAL DATE. FAILURE TO DO SO WILL RESULT IN THE CHARGE OF FULL RACK ROOM
RATE FOR ALL NIGHTS GIFTED.
- When and how will I receive a confirmation?
Within 7 days via mail or email! A WRITTEN or EMAIL CONFIRMATION WILL BE MAILED
WITHIN SEVEN (7) BUSINESS DAYS AFTER GRAND CROWNE RESORTS RECEIVES YOUR REQUESTED VACATION DATES.
ALL RESERVATION REQUESTS ARE BASED ON AVAILABILITY.
- What is the cancellation and refund policy?
Read carefully! AFTER 14 DAYS FROM PURCHASE, THIS PACKAGE IS NON- REFUNDABLE. TO
CANCEL PACKAGE WITHIN 14 DAYS OF PURCHASE, YOU MUST PERSONALLY SPEAK TO A COMPLIANCE MANAGER AT
1-866-341-8066.
- Who pays for transportation, meals, phone calls, and special hotel
requests?
Read carefully! Incidental expenses are the responsibility of the guest!
TRANSPORTATION, PHONE CALLS, MEALS, SPECIAL HOTEL REQUESTS, ETC. (OTHER THAN PROVIDED FOR IN YOUR
PACKAGE) ARE THE RESPONSIBILITY OF THE VACATIONERS.
